Delivery Option & Charges
Standard ‘Royal Mail 48’ delivery to all UK addresses is £1.50
Delivery out of the UK but within Europe is £4.49
Delivery to the rest of the world is £5.49
The price does not increase if you purchase more than one item.
UK orders should be received by the customer within 3-5 working days. Orders are usually dispatched same day or next working day, depending on stock and whether it needs to be made by our seamstress. Items made by our seamstresses are all handmade, so we ask that you allow at least 10-14 days for your item to be made and sent out.
For international deliveries, shipping within Europe should be within 5-7 working days and for the rest of the world please allow 10 working days.
We offer our customers 100% customer service satisfaction; if you are unhappy with any items you have received from us, then you may return them for a refund or exchange. Please email us at firstname.lastname@example.org, and include your name, order number, and reason for return so we can send you a pre-paid returns label.
We do ask that goods are returned within 14 days of receipt, and that the item returned must be unused and in it’s original condition and packaging.
When returning items please enclose a copy of your invoice and clearly state whether you are seeking a refund or exchange.
In the event of an item being faulty, we ask that you provide pictures for inspection, and so we can send them on to our supplier if need be. Where the care instructions have been followed correctly, an exchange will be offered up to 3 months from the date of the original purchase.