Our delivery options and charges are as follows:
Standard ‘Royal Mail 48’ delivery to all UK addresses is £1.50
Delivery out of the UK but within Europe is £4.49
Delivery to the rest of the world is £5.49
The price does not increase if you purchase more than one item.
UK orders should be received by the customer within 3-5 working days. Most orders will be dispatched the same day or next working day, depending on stock and whether it needs to be made by our seamstress. Our seamstress comes in on a Friday, so any orders placed Friday afternoon through to the following Thursday, will be dispatched on the Friday. Please call us if you need your order quicker and we can try and arrange something for you.
For international deliveries, shipping within Europe should be within 5-7 working days and for the rest of the world please allow 10 working days.
For custom made items where we have to order a certain fabric in, we ask customers to allow 14 working days
We offer our customers 100% customer service satisfaction. If you are unhappy with any items you have received from us, then you may return them for a refund or exchange. We do ask that you contact us first and goods are returned within 14 days of receipt. The item must be returned unused and in it’s original condition and packaging.
When returning items please enclose a copy of your e-mail receipt and clearly state whether you are seeking a refund or exchange.
We recommend you return items by recorded mail as we cannot be responsible for any items which go missing in the post.
In the event of an item being faulty, the item must be returned to us for inspection. Where the care instructions have been followed correctly, an exchange will be offered up to 3 months from the date of the original purchase.