VAT Exemption

VAT Relief for People with Disabilities

You may be able to buy some of our products without paying any VAT. The government allows certain products to be zero-rated for VAT purposes (no VAT needs to be charged). The Government introduced this in order to reduce the cost of the practical products which you may need because of your disability.

Not all of the products on our web site will qualify for you to purchase them without paying any VAT. The only products that qualify are those that have been specifically designed and made for a person with a long term or chronic medical condition. So some products that you purchase, which you have purchased solely for your diabetes, will still have VAT added to them. An example of this could be the SPIbelts. The only adult SPIbelt that is zero rated for Vat is the diabetic SPIbelt. You may purchase an alternative SPIbelt, and use it solely for your insulin pump, but because the SPIbelts are actually designed and manufactured for athletes they cannot be Zero Rated. The diabetic SPIbelt, with the buttonhole at the back, was designed for the wearer to carry their insulin pump – so this item can therefore be Zero rated.

To qualify for the relief the Government have stated that you must have a chronic or long term medical condition. The Government define this by stipulating:

you are chronically sick or disabled if:

  • you have a physical or mental impairment which has a long-term and substantial adverse effect upon your ability to carry out everyday activities
  • you have a condition that the medical profession treats as a chronic sickness, such as diabetes
  • you have a terminal illness

You don’t have to buy the goods yourself. If your parent, guardian or spouse buys the goods or services for you, then you won’t be charged VAT.

To claim back the VAT a form will appear at check out. Once the form is completed the VAT that was being charged on the qualifying item will be deducted.

If you feel that you are purchasing an item that shouldn’t qualify for VAT, and the form does not appear at checkout then please contact us.

In general – the items on our site that will qualify for you to be exempt from VAT are:

Pump pouches, Lycra Pump Bands, Frio Products, Aquapac, Medical Alert Jewelry and most of the Wristbands, Med Pacs, Meter Cases, Hypo Wallet and Dia Wipes

Items that do not qualify are Jelly Beans, Sports Beans, Gluco tabs and most SPIbelts,

For more information please have a look at:

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