Delivery and Returns
We endeavour to bring you low cost but speedy worldwide delivery on our products.
All orders received before 12 noon are processed on the same working day and are disptached first class via Royal Mail.
Standard First class delivery to all UK addresses is £1.50
The price does not increase if you purchase more than one item.
We are also able to offer international delivery to any country outside
Delivery out of the UK but within Europe is £4.49
Delivery to the rest of the World is £5.49
Please check the “International delivery” option at the checkout if you are outside the UK
UK orders should be received by the customer within 3-5 working days.
For international deliveries, shipping within Europe should be within 5-7 working days and for the rest of the world please allow 10 working days.
If you are ordering a bespoke item, please contact us for further details on timescale for delivery.
We offer our customers 100% customer service satisfaction. If you are unhappy with any items you have received from us, then you may return them for a refund or exchange. We do ask that you contact us first and goods are returned within 14 days of receipt. The item must be returned unused and in it’s original condition and packaging.
When returning items please enclose a copy of your e-mail receipt and clearly state whether you are seeking a refund or exchange.
We recommend you return items by recorded mail as we cannot be responsible for any items which go missing in the post.
We will obtain personal data about you, such as your name, home address and e-mail address when you complete an online form.
Any information which we collect will only be used lawfully in accordance with the Data Protection Act 1998. We will not disclose information to third parties.
We may monitor your usage of this website. This may include monitoring how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user’s internet service provider. This information will be aggregated or statistical, which means we will not be able to identify you individually.
We will use technical and organisational measures to safeguard your personal data. For example, access to your account is controlled by password and username which are unique to you. Your personal data is stored on secure servers and payment details are encrypted using SSL technology.
Whilst we use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
Information on the website is collected firstly to process your order and secondly to keep you informed should you opt to receive a newsletter or e-mails from time to time. Should you wish to unsubscribe from this service please send a blank e-mail to firstname.lastname@example.org with the word UNSUBSCRIBE in the header.
Terms and conditions
We always welcome your feedback and questions. If you wish to contact us for any reason, please either complete our enquiry form or send an e-mail to email@example.com You can also telephone us on 0845 009 4014. If you telephone us and there is nobody available to take your call, please leave a message on our answering service to include your name and contact details and we will return your call as soon as we can.
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods that you order are as set out in our website.
You will be required to pay extra for delivery. Our delivery charges are set out aboveand are based on UK first class delivery and International delivery. The appropriate delivery option will come up at the checkout once you select your country for delivery.
Right for you to cancel your contract
Our returns policy is clearly set out on this website under ‘Delivery and Returns’.
Cancellation of contract by us
We reserve the right to cancel the contract between us if:
We have insufficient stock to deliver the goods you have ordered;
One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our manufacturers
If we do cancel your contract we will notify you by e-mail and refund you any sum deducted by us from your debit/ credit card as soon as possible iand in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
Our delivery policy is clearly set out on this website under the header ‘Delivery and Returns’.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing of the problem within 14 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be, at your option:
- to make good any shortage or non-delivery;
- to replace or repair any goods that are damaged or defective; or
- to refund to you the amount paid by you for the goods in question
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent either by our website enquiry form or e-mail to us at firstname.lastname@example.org and all notices from us to you will be displayed on our website from to time.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
Third party rights
Except for our affiliates, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.